What is SLA: How Tranzzo guarantees the highest level of quality and reliability

SLA (Service Level Agreement) is a critical tool for ensuring the reliability and stability of financial transactions. This agreement is concluded between the payment orchestrator and the client to guarantee the highest quality of service.

The SLA usually specifies how long the system should be available, how quickly transactions are processed, and how quickly technical issues in internet acquiring for instance are resolved. This is basically a guarantee that the payment processing system will be stable and reliable.

Tranzzo's 99.9% SLA is a crucial tool for ensuring payment services' stable operation for merchants and internal teams. This is not just a guarantee of high availability but a mechanism that ensures constant monitoring of all systems in real-time.

The 99.9% SLA allows all stakeholders to monitor the availability of payment services around the clock, ensuring transparency of processes and confidence in uninterrupted operations, even during the most intense periods, such as promotional campaigns or seasonal sales. For businesses that rely on ecommerce payment acceptance, such high availability is critical to maintaining customer trust and maximizing conversions.

Leveraging a robust payment orchestration platform, the technical team can receive detailed statistics that help identify the moments when failures occurred and quickly analyze their causes. This makes it possible to solve current problems and develop effective strategies to avoid similar situations in the future.

Focusing on specific metrics like SLA 99.9% is essential not only for us as a technical team but also for your business. 

For an SLA of 99.9% availability on the payment orchestrator platform, the maximum allowable downtime is approximately 8 hours and 41 minutes per year, or 43 minutes per month. This means that the system will be unavailable for less than 9 hours per year, which is acceptable for most businesses. 

It is estimated that even a minute of downtime in financial services can cost a company thousands of dollars in losses due to incomplete transactions or lost customers. That's why achieving and maintaining high availability is essential to minimize risks and financial losses.

By providing an SLA of 99.9%, Tranzzo helps decrease the risk of loss by ensuring service reliability when it is most needed.