Requirements for online merchants

Take a closer look at the basic conditions of payment integration. Here you’ll also find the rules for certain kinds of businesses.  

Basic requirements for websites 

Make sure your online platform surpasses the following requirements: 

  1. The site is open for public access: it does not require a login and a password for entering;
  2. The website works adequately, meaning that users can easily take all the needed steps starting from placing orders and until the checkout step;
  3. Goods/services do not violate the legislation of the country (countries) where they are sold.

Technical requirements

  1. The payment page is protected by the TLS data security protocol (https: //);
  2. All pages on the web where your goods or services are sold, they have to be under a single domain name. Should you use subdomains or duplicate sites, it is crucial to provide a complete list of them;
  3. All internal links on your website should work and lead to the corresponding pages. If the link is dysfunctional, users are redirected to the 404 error page.

Company and product information

Merchants should provide customers with a complete picture of the goods/services sold and the company itself.

The following information is a must-have:

  1. detailed product or service descriptions: name, price, currency, characteristics, use specifications, payment methods;
  2. legal or export restrictions (if any);
  3. the legal name of the company and a registration number;
  4. address (legal and physical), phone, email, and other means to contact you.

Policies and agreements 

  1. Terms & Conditions
  2. Privacy Policy
  3. Make sure users have read and accepted your terms and conditions by asking them to tick off the checkbox when proceeding to the checkout.
  4. The structure of policies and agreements may differ for businesses that have additional risks when accepting online payments. Follow the link below to get more information about that.

Ask an expert opinion

If you have any questions left or want to clarify the requirements for your business, contact us.

Check your business
Prohibited categories

We steer clear of entrepreneurs that sell forbidden goods or services. Make sure you have nothing to do with illegal activities.

Policies and agreements 

Check what policies and agreements your business requires to start accepting online payments.

Prohibited categories

We steer clear of entrepreneurs that sell forbidden goods or services. Make sure you have nothing to do with illegal activities.

Policies and agreements 

Check what policies and agreements your business requires to start accepting online payments.

Categories of prohibited products, services and activities 

1. Weapons

1.1. Any weapon that requires a license/permit from authorised government agencies.

That applies to the following:

  • firearms;
  • pneumatic weapons;
  • blade weapons;
  • electroshock weapons;
  • pepper sprays;
  • fireworks;
  • ammunition;
  • explosive materials;
  • parts to any weapon.

1.2. Exceptions

Household knives and sports equipment (bows, crossbows, throwing and other equipment) are allowed. In that case, every product should go with the expert evaluation/certificate, showing that it is not a cold weapon.

2. Pornography and sex services

  • Sale of pornographic materials of any kind, child pornography and other materials that involve under-aged are strictly forbidden.
  • Escort services and prostitution are also prohibited.

3. Drugs and illegal substances of any kind

  • narcotic (intoxicating) and psychotropic substances;
  • chemicals used for their production;
  • hallucinogenic plants, mushrooms and products made from them;
  • poisons;
  • any instructions for the manufacture of the above-mentioned substances and products.

4. Alcohol and tobacco

5. Human organs and human remains

6. Financial or payment tools 

Accounting systems that do not provide proper identification of the owner are prohibited. That is important to combat illegal trade, financial fraud, money laundering and legalisation of unlawfully obtained funds.

7. Lotteries, gambling, betting

Any activities related to the organisation of lotteries, gambling and betting are classified as prohibited ones in the countries where such activities are illegal.

8. Medicines

You aren’t allowed to sell: prescription drugs and their components, unlicensed dietary supplements and instructions for their production.

9. Equipment for spying and illegal trespassing

9.1. Equipment for covert video and audio surveillance, information capturing from technical communication channels (invisible earphones, keyring spy cameras, glasses with built-in cameras, watches with cameras, etc.); equipment to control the movement of vehicles and other objects.

9.2. Things for secret trespassing and inspection of premises, vehicles and other objects; means for opening locking devices.

10. Any activities with signs of fraud or deception

That applies to the following: 

  • financial pyramids;
  • network marketing;
  • fortune-teller/psychics services;
  • paid sports forecasts. 

11. Counterfeit or poor-quality products

That applies to the following:

  • illegal/pirated audio and video recordings;
  • copyright infringement activities;
  • objects intended to remove copyright protection or regional restrictions;
  • counterfeit goods;
  • fake designer products, replicas;
  • fake medicines;
  • forged banknotes, coins or stamps.  

12. Cryptocurrency activities

They include acquisition, exchange and sale of cryptocurrency and other analogues of virtual currencies; ICO investment projects and their variants.

13. Offensive materials

Any materials that contain scenes of violence and cruelty or trigger racial, national or religious hatred.

14. Reputation risk activities

Any activities or products that possess reputation risks to payment service providers and payment systems.

15. Documents and their forms 

  • passports, id-cards and other identification documents (valid or recognised by any state);
  • student's record books, diplomas, student cards;
  • pass-tickets, travel cards, personalised event tickets;
  • permissions, certificates, licenses, transport documents;
  • issued (activated) SIM cards.

16. Advertising of prohibited goods/services/activities that are listed above in paragraphs 1-15.